Refund policy

Return & Refund Policy (R&R)
Last updated: July 17, 2025

Applies to: all items sold by pantsmatch.com

After-sales e-mail: service@pantsmatch.com

1. Policy Overview
As a seller of intimate apparel, we prioritize customer health and product hygiene. We accept returns and exchanges under specific conditions to ensure both customer satisfaction and product integrity. To initiate any return or exchange, customers must contact our customer service team via email at service@pantsmatch.com within 48 hours of receiving their order. Our staff will guide you through the return process and work to resolve your concerns promptly.

Please read the following detailed instructions carefully:

2. Non-Eligible Returns
The following cases will not be eligible for returns:

❌ Items that have been worn, washed, or damaged by the customer ❌ Products with removed tags or damaged packaging ❌ Returns requested after the 48-hour window ❌ Items not sold by our store (e.g., items purchased from other sources)
⏰ Working hours: Monday to Friday, 9:00-18:00 *Reply within 48 hours.